PLEASE NOTE, AS PER OUR ORIGINAL TICKET POLICY, THERE ARE NO REFUNDS 7 DAYS PRIOR TO THE EVENT, AFTER FRIDAY, DECEMBER 3RD.
DECEMBER 11 - 12, 2021 - Pasadena Convention Center
10 am - 5 pm
FOR UPDATED INFORMATION PLEASE
VISIT OUR FACEBOOK EVENT PAGE
https://www.facebook.com/events/2406221619647432/
Vendor Information
Commonly Asked Questions And Answers:
Question:
I purchased a space at Anime Pasadena 2020 before it was postponed to the new date, December 11th and 12th, 2021. Do I still have my Vendor or Artist Alley space reserved?
Answer:
Yes, if you have purchased and received a confirmation of payment for your space, you have a space reserved at Anime Pasadena 2021.
Question:
Can I get a full refund for the Vendor or Artist Alley space I purchased for Anime Pasadena 2020? I can't make it to the new dates.
Answer:
Yes. Please email support@animepasadena.com
You will need the following information:
Full Name
Vendor or Artist Alley business name
Email Address you used for registration
Invoice Number
Space Number
After space payment and verification is made, you will be fully refunded. The process takes 1 - 3 days from receipt of email.
Question:
If I change my mind after my refund, can I get my space back or another space.
Answer:
Unfortunately, No.
Our spaces for Anime Pasadena are in high demand. You would have to reapply for a space if you have already received your refund.
Question:
Can I transfer my paid space to another Vendor or Artist?
Answer:
Yes.
You would need to send us the following information:
Current Vendor or Artist Information (You)
Full Name
Vendor or Artist Alley business name
Email Address you used for registration
Invoice Number
Space Number
New Vendor or Artist Information (Them)
Full Name
Vendor or Artist Alley business name
Contact Number
Email Address
Question:
Anime Pasadena is much bigger this year. To accommodate the new floor layout, is my space being moved or changed?
Answer:
To prepare for a bigger show with bigger guests, in a larger area, we will be moving some already reserved spaces to different locations inside the convention center. We will be contacting the affected Vendors and Artists with additional options. You WILL NOT be losing your space.
Question:
What day is load in at the event?
Answer:
Load in will be Friday, December 10th, 2021. Specific details on times and loading areas will be posted prior to the event.
Ticket Information
Commonly Asked Questions And Answers:
Question:
I have tickets from the original Anime Pasadena dates. Will they roll over and work for new dates in December, 2021?
Answer:
Yes, they absolutely do! Your same ticket from 2020 will scan and work at our 2021 event.
Question:
I can't make it to Anime Pasadena 2021. How can I receive a refund?
Answer:
You can receive a refund by emailing support@animepasadena.com
*Refunds will be honored up to 7 days prior to the event.
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You would need to send us the following information:
Ticket Holder Full Name (Person who bought the ticket)
Quantity of tickets needed to be refunded
Eventbrite Order Number
Email Address of Ticket Purchaser
You will be refunded within 1 - 3 business days.
For any additional questions relating to vending or ticket information, please feel free to email support@animepasadena.com.
We will be continually adding and modifying question and answers on this page as they become relevant.
Thank you,
